As a means to provide effective and expedient support for current and prospective customers, the Udemy Business platform supports various self-service actions that can be performed within an organization’s account.
The table below outlines which key functions for Udemy Business accounts can be done via self-service.
Getting additional information or help
For support or product-related questions we have extensive articles in our Help Center, which include answers to frequently asked questions or provide troubleshooting steps to help resolve issues. You can also contact Udemy Business Support by submitting a ticket via our Help Center. Learn how to request support.
Self-service options for Udemy Business accounts
| Category | Help Center Resources | Plan (Team Plan, Enterprise Plan, both) | Admin only? |
| Admins: Getting started | |||
| API Integration | Article | Enterprise | Yes |
| Auto-enrollment of courses via LMS | Article | Enterprise | Yes |
| Configure and customize your account settings | Article | Both | Yes |
| How to find your API credentials in Udemy Business | Article | Enterprise | Yes |
| LMS and LXP partner integrations | Article | Enterprise | Yes |
| Testing your LMS with Udemy Business | Article | Enterprise | Yes |
| Updating payment method for Team Plan account | Article | Team | Yes |
| Admins: Managing courses | |||
| Assigning courses in Udemy Business | Article | Enterprise | Yes |
| Finding and suggesting courses | Article | Both | |
| Formatting files for CSV imports | Article | Enterprise | Yes |
| Unassigning courses | Article | Enterprise | Yes |
| Admins: Managing Users | |||
| Adding users to a group | Article | Enterprise | Yes |
| Assigning external ID to learners | Article | Enterprise | Yes |
| Assigning lmsUserID to learners | Article | Enterprise | |
| Creating sections for groups | Article | Enterprise | Yes |
| Creating user groups | Article | Enterprise | Yes |
| Deleting or anonymizing user PII | Article | Both | |
| Inviting users | Article | Enterprise | Yes |
| Managing roles and permissions | Article | Both | Yes |
| Managing users via CSV import | Article | Both | |
| Removing users from a group | Article | Enterprise | Yes |
| Admins: Reporting and insights (accessing and reviewing account dashboards and reports) | Various | ||
| Exporting data reports |
Article |
Enterprise | Yes |
| Admins: Single Sign-On (SSO)* | |||
| Automating user and group management with SCIM | Article | Enterprise | Yes |
| Configure custom SSO connection | Article | Enterprise | Yes |
| Configure SCIM provisioning with Azure AD | Article | Enterprise | Yes |
| Configure SCIM provisioning with OneLogin | Article | Enterprise | Yes |
| Configure SCIM provisioning with Okta | Article | Enterprise | Yes |
| Configure SCIM provisioning with Udemy's SCIM API | Article | Enterprise | Yes |
| Configure SSO with ADFS | Article | Enterprise | Yes |
| Configure SSO in Azure AD | Article | Enterprise | Yes |
| Configure SSO in OneLogin | Article | Enterprise | Yes |
| Configure SSO in Okta | Help Center article | Enterprise | Yes |
| Configure SSO with Google Workspace | Article | Enterprise | Yes |
| Replacing your SAML signing certificate for SSO configured accounts | Article | Enterprise | Yes |
| Using approved email domains to give users self-serve access to Udemy Business | Article | Enterprise | Yes |
| Admins: Supporting users | |||
| Customizing sign up error messages | Article | Both | Yes |
| Learning management system integration: xAPI Statements | Article | Enterprise | Yes |
| Slack integration | Article | Enterprise | Yes |
| Course creators: Building custom courses (creating and uploading custom course content for your account) | Various | ||
| Creating custom courses | Article | ||
| Learners: Account/profile | |||
| Reset password | Article | Both | |
| Learners: Certificates of completion | |||
| How to change the language or name of your certificate of completion | Article | Both | |
| How to download your certificate of completion |
Article (browser instructions)
|
Both | |
| Learners: Course settings | |||
| Archiving or unenrolling from a course | Article | ||
| Learners: Course collection | |||
| How to report PDUs | Article | Both | |
| Learners: Learning paths | |||
| Adding multiple editors in learning paths | Article | Both | |
| Adding portions of courses into learning paths | Article | Both | |
| Editing and deleting learning paths | Article | Both | |
| Making learning paths public or private | Article | Both | |
| Resources in learning paths | Article | Both | |
| Unassigning learning paths | Article | Both |
*depending on the account’s settings and the situation, Udemy Support may need to assist