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  1. Udemy Business
  2. Getting Started
  3. Getting Help

Self-service Support for Udemy Business

As a means to provide effective and expedient support for current and prospective customers, the Udemy Business platform supports various self-service actions that can be performed within an organization’s account.

The table below outlines which key functions for Udemy Business accounts can be done via self-service.

Getting additional information or help

For support or product-related questions we have extensive articles in our Help Center, which include answers to frequently asked questions or provide troubleshooting steps to help resolve issues. You can also contact Udemy Business Support by submitting a ticket via our Help Center. Learn how to request support.

Self-service options for Udemy Business accounts

Category Help Center Resources Plan (Team Plan, Enterprise Plan, both) Admin only?
Admins: Getting started      
API Integration Article Enterprise Yes
Auto-enrollment of courses via LMS Article Enterprise Yes
Configure and customize your account settings Article Both Yes
How to find your API credentials in Udemy Business Article Enterprise Yes
LMS and LXP partner integrations Article Enterprise Yes
Testing your LMS with Udemy Business Article Enterprise Yes
Updating payment method for Team Plan account Article Team Yes
Admins: Managing courses      
Assigning courses in Udemy Business Article Enterprise Yes
Finding and suggesting courses Article Both  
Formatting files for CSV imports Article Enterprise Yes
Unassigning courses Article Enterprise Yes
Admins: Managing Users      
Adding users to a group Article Enterprise Yes
Assigning external ID to learners Article Enterprise Yes
Assigning lmsUserID to learners Article Enterprise  
Creating sections for groups Article Enterprise Yes
Creating user groups Article Enterprise Yes
Deleting or anonymizing user PII Article Both  
Inviting users Article Enterprise Yes
Managing roles and permissions Article Both Yes
Managing users via CSV import Article Both  
Removing users from a group Article Enterprise Yes
Admins: Reporting and insights (accessing and reviewing account dashboards and reports) Various    
Exporting data reports 

Article
Enterprise Yes
Admins: Single Sign-On (SSO)*      
Automating user and group management with SCIM Article Enterprise Yes
Configure custom SSO connection Article Enterprise Yes
Configure SCIM provisioning with Azure AD Article Enterprise Yes
Configure SCIM provisioning with OneLogin Article Enterprise Yes
Configure SCIM provisioning with Okta Article Enterprise Yes
Configure SCIM provisioning with Udemy's SCIM API Article Enterprise Yes
Configure SSO with ADFS Article Enterprise Yes
Configure SSO in Azure AD Article Enterprise Yes
Configure SSO in OneLogin Article Enterprise Yes
Configure SSO in Okta Help Center article Enterprise Yes
Configure SSO with Google Workspace Article Enterprise Yes
Replacing your SAML signing certificate for SSO configured accounts Article Enterprise Yes
Using approved email domains to give users self-serve access to Udemy Business Article Enterprise Yes
Admins: Supporting users      
Customizing sign up error messages Article Both Yes
Learning management system integration: xAPI Statements Article Enterprise Yes
Slack integration Article Enterprise Yes
Course creators: Building custom courses (creating and uploading custom course content for your account) Various     
Creating custom courses Article    
Learners: Account/profile      
Reset password Article Both  
Learners: Certificates of completion      
How to change the language or name of your certificate of completion Article Both  
How to download your certificate of completion

Article (browser instructions)

 

Article (mobile app instructions)

Both  
Learners: Course settings      
Archiving or unenrolling from a course Article    
Learners: Course collection      
How to report PDUs Article Both  
Learners: Learning paths      
Adding multiple editors in learning paths Article Both  
Adding portions of courses into learning paths Article Both  
Editing and deleting learning paths Article Both  
Making learning paths public or private Article Both  
Resources in learning paths Article Both  
Unassigning learning paths Article Both  

 

*depending on the account’s settings and the situation, Udemy Support may need to assist

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  • Udemy Business LMS And LXP Integration Partners
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  • How to Find Your Rest API Credentials in Udemy Business
  • How to Report Professional Development Units (PDUs) With The Project Management Institute (PMI)

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